1. Introduction
    1. We are committed to safeguarding the privacy of the users of the BEDFORD HOUSE CLEARANCE website.
    2. This policy applies where we are acting as a data controller with respect to the personal data of visitors to https://bedfordhouseclearance.com and all our other customers; in other words, where we determine the purposes and means of the processing of that personal data.
    3. We do not use cookies to store personal data.
    4. In this policy, “we”, “us” and “our” refer to BEDFORD HOUSE CLEARANCE.
  2. How we use your personal data
    1. We may process data about your use of our website (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
    2. We may process data that you submit through the form(s) on our website (“customer data”). Customer data is used solely for the purpose of conducting our business with you the customer.
    3. Customer data will not be used for the purpose of marketing.
    4. Customer data may be stored for the facilitation of our business and will be stored in accordance with the Data Protection Act 2018.
  3. Providing your personal data to others
    1. We will only share your personal data with third parties if legally obliged to do so, e.g. under direction of the court; or if sharing your data to a supplier is required for the completion of our business.
    2. Any personal data that you submit via the our website will stored on the servers of our hosting provider https://www.tsohost.com/.
  4. International transfers of your personal data
    1. The servers of our hosting provider are located in the United Kingdom.
    2. We do not store or share the personal data of website users outside of the United Kingdom.
  5. Retaining and deleting personal data
    1. We will retain your personal data for as long as is required to carry out our business with you.
    2. We may retain contact information such that we can contact you in future if required. However will not use your contact information for marketing purposes.
    3. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
  6. Your rights
    1. Your principal rights under data protection law are:
      1. the right to access – you can ask for copies of your personal data;
      2. the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
      3. the right to erasure – you can ask us to erase your personal data;
      4. the right to restrict processing – you can ask use to restrict the processing of your personal data;
      5. the right to object to processing – you can object to the processing of your personal data;
      6. the right to data portability – you can ask that we transfer your personal data to another organisation or to you;
      7. the right to complain to a supervisory authority – you can complain about our processing of your personal data; and
      8. the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
    2. These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.
    3. You may exercise any of your rights in relation to your personal data by written notice to us via email to info@bedfordhouseclearance.com
  7. About cookies
    1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
    2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
    3. Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
  8. Cookies that we use
    1. We do not use cookies for any purpose on our website including the storage of personal data.
  9. Cookies used by our service providers
    1. We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website.
      You can find out what cookies Google Analytics uses here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
      You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.
  10. Managing cookies
    1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
      1. https://support.google.com/chrome/answer/95647 (Chrome);
      2. https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
      3. https://help.opera.com/en/latest/security-and-privacy/ (Opera);
      4. https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
      5. https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
      6. https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
    2. Blocking all cookies will have a negative impact upon the usability of many websites.
    3. If you block cookies, you will not be able to use all the features on our website.
  11. Amendments
    1. We may update this policy from time to time by publishing a new version on our website.
    2. You should check this page occasionally to ensure you are happy with any changes to this policy.
    3. We [may] OR [will] notify you of [changes] OR [significant changes] to this policy [by email].
  12. Our details
    1. This website is owned and operated by BEDFORD HOUSE CLEARANCE
    2. You can contact us:
      1. via the form on our website;
      2. via email to info@bedfordhouseclearance.com;
      3. via telephone on 01234 889 023
  13. Data protection
    1. Our data protection officer is the Webmaster of our website who can be contacted at info@bedfordhouseclearance.com