Bedford House Clearance Terms & Conditions

Terminology

We, us, ourselves = Bedford House Clearance

You, your, yourself = The Client

This is not a legally binding contract, but an outline of our Terms & Conditions relating to the House Clearance services that we provide, and you the client.

 

Terms & Conditions

  1. The business name of (Bedford House Clearance)
  2. The services undertaken by (Bedford House Clearance) are described by the term House Clearance.
  3. House Clearance is used to describe the following services, any combination of which may be used during the job in question;
    1. Removal of all contents for disposal from the property and any other buildings or structures relating to the property.
    2. Disposal whenever possible will mean recycling items form the property, donating to charity at our discretion and agreement or staff reuse. There are, however, instances where recycling and charity donations are not possible as local facilities do not exist or because certain items cannot be recycled or donated to charity.
    3. The House Clearance may involve some items being broken up if they are too large, bulky or heavy for removal from the property in one piece, or in instances where removal in one piece may risk causing injury to staff or property. We (Bedford House Clearance) will always ask permission to break up any items for removal from the property and remove any debris left over from any item broken up where necessary and possible.
    4. Ownership of any items removed from the property transfers to we (Bedford House Clearance) our company for disposal, charity donation, staff reuse or other means of recycling as we see fit. If we (Bedford House Clearance) find any valuables in the property we will hand over the valuables at all times.
  4. During any telephone calls/emails and other correspondence prior to the House Clearance, we (Bedford House Clearance) will need the following information from you (The Client);
    1. The full address and postcode of the property requiring clearing and any contact details such as telephone number, email address etc.
    2. The size of the property, including the number of bedrooms and reception rooms.
    3. Details of any lofts, sheds, garages, or outbuildings to be cleared.
    4. Details of any items of furniture or contents from the property which are large, heavy or unusual or may be hazardous.
    5. Details of the type of House Clearance which can be classified as the following; Standard House Clearance, Cluttered Rubbish Removal, Verminous Rubbish Removal, Cluttered and Verminous Rubbish Removal, Commercial Property Clearance, Hoarders’ Rubbish Removal, Extreme Rubbish Removal, Squalor Rubbish Removal, Unattended Death or Undiscovered Death Rubbish Removal which are all services as described on our website and services we (Bedford House Clearance) provide.
    6. Details of parking and access to the property, and any other restrictions which may prevent (Bedford House Clearance) undertaking the House Clearance in our normal manner.
  5. Based on the information given in part (4) by you (The Client) a fee will be quoted for the House Clearance. This fee will include the typical House Clearance service, and any other specific add ons specifically discussed during the conversations and agreed with us (Bedford House Clearance) by you (The Client). We reserve the right to charge an additional fee for the removal of any items that were not explained to us prior to the quotation or undertaking of the House Clearance.
    1. It is down to you (The Client) to provide us (Bedford House Clearance) with all of the necessary and relevant information pertaining to the House Clearance before we (Bedford House Clearance) “book” the House Clearance into our system or diary or prior to/and during the actual commencement of the House Clearance.
  6. The House Clearance fee will typically include up to 1 tonnes of waste removal and disposal from the property. We (Bedford House Clearance) have found from experience that this weight covers the clearance of most average standard 2 bedroom properties. If it looks likely that there will be excess weight then we (Bedford House Clearance) will endeavour to bring this to your (The Client) attention at the start of the House Clearance, or as soon as it is recognisable.
  7. If any of the information requested in part (4) concerning the House Clearance is omitted, misrepresented or withheld then we (Bedford House Clearance) reserve the right to charge an additional fee or fees. The fee quoted will be based mainly on the anticipated time to clear the property or items, the quantity and weight of items for removal and disposal and if any of the items are deemed hazardous to our staff or require specialist disposal. If any factor comes to light, not previously disclosed, which will increase the time taken to carry out the House Clearance, or will increase weight/volume of items requiring removal then a fee will be charged to cover these costs. As before, we (Bedford House Clearance) will endeavour to bring this to your (The Client) attention at the start of the House Clearance or as soon as it is recognisable.
  8. Unless specifically instructed otherwise, all items will be removed from the property and disposed of as part of the House Clearance. Unless such items are described typically as fixtures and fittings (any item directly fitted to any wall).
  9. Unless instructed otherwise, in a typical House Clearance, we (Bedford House Clearance) will leave the carpets and other fixtures and fittings. If you (The Client) require carpets to be uplifted or other fixtures and fittings, please agree this in the conversations/correspondence prior to the quotation and agreement of the House Clearance or prior to the undertaking of the clearance. On occasion we (Bedford House Clearance) may suggest uplifting carpets, underlay or other fixtures and fittings if they are in a particularly poor or dirty condition. We (Bedford House Clearance) would do so on the belief that such removal will assist the sale/let of the property, or from previous experience that Housing Associations and Local Council Authorities will charge you (The Client) a fee for the uplift, removal and disposal of said carpets and other fixtures and fittings.
  10. We (Bedford House Clearance) may charge an additional fee towards the removal of additional fridges, freezers and chemical materials such as house-hold paint and oils due to restrictions regarding disposal of these items.
  11. House Clearance jobs are not written/submitted into the diary or system until you (The Client) specifically confirms that House Clearance is “booked”. At this point we (Bedford House Clearance) will book in no other House Clearance for the date in question, and we (Bedford House Clearance) will not book in House Clearances on adjoining days which would mean that we (Bedford House Clearance) would not be able to undertake your (The Client) House Clearance job as agreed between us (Bedford House Clearance) and you (The Client).
  12. We (Bedford House Clearance) require 48 hours notice for any cancellation or postponement by you (The Client). There will be no charges applied for any cancellation or postponement given to us (Bedford House Clearance) within the 48 hours period.
  13. If you (The client) decide you (The Client) no longer want us (Bedford House Clearance) to carry out the House Clearance once we (Bedford House Clearance) have arrived at the property you (The Client) will be charged half the price (50%) quoted to clear the property which will cover our (Bedford House Clearance) staff wages and fuel costs. When we (Bedford House Clearance) “book” your (The Client) House Clearance into our (Bedford House Clearance) diary or system we keep that date or dates free for you (The Client) that could otherwise be allocated or giving to another client.
  14. If we (Bedford House Clearance) cannot fulfill the appointment to clear your (The Client) property we will give you (The Client) 48 hours notice. If we cannot fulfill the appointment to clear your (The Client) property on the actual day of the House Clearance we will inform you on the actual day. We (Bedford House Clearance) will only ever cancel or postpone a Rubbish Removal due to severe weather, illness or injury to any of our (Bedford House Clearance) staff or if our (Bedford House Clearance) vehicle is broken down or inoperable.
  15. We (Bedford House Clearance) reserve the right to walk away from any House Clearance “booked” at any point during the House Clearance process if we (Bedford House Clearance) deem the property unsafe, hazardous, reveals a conflict of interest or if you (The Client) become violent, abusive or someone we feel that we (Bedford House Clearance) cannot work alongside to clear the property. We (Bedford House Clearance) cannot be held liable for any House Clearance not completed in full or part by ourselves (Bedford House Clearance).
  16. The House Clearance fee is payable once the House Clearance has been completed and is due from the date of the completion of the House Clearance or within an agreed notice of days typically between 7-21 days as shown on all invoices. We (Bedford House Clearance) require payment by either cash, cheque or direct payment in to our bank account.
  17. Once payment has been received a full invoice will either be handed to you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client). We (Bedford House Clearance) will only supply one invoice. If you (The Client) require any additional invoices please submit your (The Client) request via e-mail to us (info@bedfordhouseclearance.com).
  18. Once the House Clearance has been completed we (Bedford House Clearance) will hand you (The Client) in person, mailed directly to an address supplied by you (The Client) or via e-mail as again supplied by you (The Client) a full Waste Transfer Note. We (Bedford House Clearance) will only supply one Waste Transfer Note. If you (The Client) require any additional Waste Transfer Notes please submit your (The Client) request via e-mail to us (Bedford House Clearance).

 

Our (Bedford House Clearance) Personal Guarantee To You (The Client)

  1. We (Bedford House Clearance) based on the information supplied by you (The Client) will give you (The Client) a full quote for the House Clearance and any additional fees prior to the “booking” of the House Clearance.
  2. We (Bedford House Clearance) guarantee the quote provided and any additional fees outlined will be the maximum you (The Client) will pay for the House Clearance after the completion of the House Clearance where all terms have been agreed.
  3. We (Bedford House Clearance) guarantee to send 2 or more of our (Bedford House Clearance) staff to carry out the House Clearance using one of our (Bedford House Clearance) large Luton Box vans as described and advertised on our (Bedford House Clearance) website and any other literature or promotional materials.
  4. We (Bedford House Clearance) guarantee our (Bedford House Clearance) staff will be fully uniformed and equipped with the necessary tools, equipment and PPE to carry out the House Clearance.
  5. We (Bedford House Clearance) guarantee to take away upto (but not exceeding more than unless otherwise discussed and agreed) 1 tonnes of house-hold items where described and instructed by you (The Client) to be recycled, donated to charity and disposed of in a legal and environmentally friendly way where possible.
  6. We (Bedford House Clearance) guarantee to keep you (The Client) informed at all times regarding every aspect of the House Clearance process and costs.

 

Bedford House Clearance reserve the right to amend or change these Terms & Conditions at any time.

Your Local House Clearance Specialists

Your Local House Clearance Specialists

5.0 from 27 reviews
Ratings and reviews
  • 5.0 from 27 reviews
  • 2020-12-12

    Emily Ryan

    I can’t recommend this company enough. A total pleasure to deal with from start to finish - amazing both in terms of communication and in the finish of the job itself. Thank you so much!! Made everything so easy.

  • 2020-11-08

    Gareth Jones

    Louis and team did a fantastic job on clearing our 3 storey office building of furniture and other more difficult cabinets. Very good value, excellent workers and very pleasant. Thoroughly recommend Gareth Jones

  • 2020-11-08

    Heather Haddon

    This company was very efficient . Turned up when they said which is always good . Kept me up to date with progress in clearing . Did a very thorough job in clearing the house and garden . Would recommend them and would use them again if ever needed

  • 2020-11-08

    Nick Bradley

    Excellent experience with Louis and his team. Very prompt, efficient, friendly, and professional. I wouldn't hesitate to recommend them to anyone.

  • 2020-10-08

    Susan Wilde

    Louis arrived on time and efficiently cleared an eclectic assortment of furniture and 'stuff' from the garage.Friendly and personable.Would thoroughly recommend Bedford House Clearance.

  • 2020-10-08

    Fiona Semple

  • 2020-09-08

    Eliazabeth Woolf

    Excellent Service Cleared my Mums bungalow of all the years of accumulated junk left the place in a clean tidy condition. Very fast and efficient. I would definitely recommend Bedford House Clearance

  • 2020-09-08

    karen thornburn

  • 2020-08-08

    Valerie

    Louis and his team are fantastic. I've used them on four occasions to do four different jobs and I've been really pleased with the finished result each time. Louis himself is incredibly responsive, appears when he says he will, does what he says he'll do and keeps in contact until a task is finished. He is also very kind and thoughtful. I'll have absolutely no hesitation in putting more work his way. Thank you Louis.

  • 2020-07-08

    Jayne Waller

    Provided an excellent service, punctual efficient and tidy. Would definitely recommend.

  • 2020-07-08

    darren thayre

    They did a fantastic job and I would thoroughly recommend them. No challenge was too big, they took care of everything, and if I ever needed similar help I would choose them in a heartbeat.

  • 2020-07-08

    ryBILLA

    Very efficient and professional from start to finish. This is much appreciated when going through a bereavement!

  • 2020-05-08

    PaidaXN

    Really lovely guy. He removed everything we wanted and everything was removed very fast which I liked. I would definitely recommend. Thumbs up from me.

  • 2020-05-08

    Gary Ashpole

  • 2020-04-08

    teresa abbott

    Faultless service and so helpful and thorough and efficient. Louis kept in touch every step of the way. I cannot recommend enough. Thank you.

  • 2020-03-08

    John Layng

    Louis and his team were courteous and punctual. They worked quickly and efficiently and provided an impressive service. I have no hesitation in recommending them and will look to use their services in future as and when they are required.

  • 2020-03-08

    Edna Turner

  • 2019-12-08

    Bernadette Abigail

    I cannot thank Louis enough for the excellent service I received during the clearance of my late sister’s property.Throughout the process from quote to final clearance Louis kept in daily contact via telephone, WhatsApp, email and text and because I’m not local to the area he also sent photographs of the team's daily progress throughout.Louis and his team made a very difficult and painful task all the more bearable despite the rather daunting task ahead of them and the icing on the cake was the priceless collection of family photographs Louis and his team retrieved for me.I highly recommend this family business who deliver exactly what they promise and do it with a smile!

  • 2019-12-08

    Kerianne Manning

    Professional, prompt, punctual service. Said they would arrive at 10am and they did. Would recommend and would definitely use again.

  • 2019-12-08

    Duane DJ Maintenance

    Used Bedford House clearance for a client who's property we were doing work on. They were prompt and economical, would recommend highly.

  • 2019-12-08

    Alec Tasker

    Louis and co very helpful and efficient. They do a good job.

  • 2018-12-08

    Kit Dix-Pincott

    Bedford House Clearance were fantastic when they cleared some big waste items from my house.

  • 2018-12-08

    Adam Newstead

    Very friendly and professional service.Would highly recommend, was extremely comforting to have everything done legally and by law in regards to environmental waste licenses etc.Would use again for sure.

  • 2018-12-08

    Masriya mf

    An excellent service, by Mr. Rudkin and his team, good humoured and hard working, even in the soaring heat. I would recommend Bedford House Clearance, they are professional and efficient.

  • 2017-12-08

    James Clifton

    Terrific service and highly recommended. We contacted Louis to see wether he could help with a house clearance near Bedford. We live in Bournemouth and after posting the keys to Louis he went to the property and came back to us with an extremely competitive quote. He talked us through what he was going to do and when it would be completed. We were contacted on the morning of the clearance and sent a video of the work carried out. I cannot thank Louis and his team enough for making a tricky job absolutely painless. I would have absolutely no hesitation in recommending this company and will definitely use them again. Refreshing to find a company that were prepared to go out of their way to help. Cheers

  • 2017-12-08

    Nicola Waites

    Very impressed with the service given by Lewis and his team. Following a visit from Lewis, he provide me with a very competitive quote for the removal of a variety of items, including old furniture, skirting boards, kitchen appliances and radiators, which were all removed the following week. They even tidied up after afterwards. I would recommend Bedford House Clearance to anyone.

  • 2017-12-08

    Abigail Cox

    Have used bedford house clearance to dispose of my unwanted household items. They have always been professional, on time and they also have all the nessesary licences.